POLICIES

Unclaimed Items Policy: 

We strive to provide efficient and timely service for all our customers. To ensure that we can continue to meet the needs of our clients, we have established the following policy for any items dropped off without clear communication regarding next steps.

  1. Initial Drop-Off Communication

    • Customers are expected to provide clear instructions and communicate the desired service (screen printing, embroidery, etc.) within 15 business days of drop-off.
    • If no instructions or contact is made within this timeframe, we will make three follow-up attempts to reach the customer via phone or email.

  2. Unclaimed Items After 45 Days

    • If we do not receive a response or clear communication regarding the next steps within 45 calendar days from the drop-off date, the items will be considered unclaimed.
    • We reserve the right to dispose of, donate, or repurpose unclaimed items after this period. Customers forfeit ownership and all rights to these items.

  3. Customer Responsibility

    • It is the customer’s responsibility to communicate with us regarding any delays or special arrangements. If additional time is needed, please notify us in writing to avoid the forfeiture of your items.

  4. Disclaimers

    • We are not responsible for any loss or damage to unclaimed items after the 45-day period.
    • Any advance payments made for services that were not communicated within the 45-day window will not be refunded.

By leaving items with us, customers agree to these terms and conditions.

 

Customer-Provided Items & Refund Policy:

We take great care in customizing your items. However, when customers provide their own products for customization, the following policy applies:

  1. Liability for Customer-Provided Items

    • While we handle all items with care, Mazzeffes is not responsible for any damage that may occur during the customization process (e.g., screen printing, embroidery, etc.).
    • By submitting items for customization, the customer acknowledges the potential risks associated with altering or modifying personal items.

  2. No Guarantee of Results

    • Due to the variability in the quality and condition of customer-provided items, we cannot guarantee that all items will yield the desired result. We will do our best to ensure a satisfactory outcome, but customers accept that results may vary.

  3. Refund and Retention Policy

    • In the event a customer is dissatisfied with the customization and requests a refund for the product itself, Mazzeffes will be entitled to keep the item(s) in question.
    • Refunds will only cover the cost of the service provided, not the value of the item itself. By requesting a refund, the customer forfeits ownership of the item(s).

  4. Customer Responsibility

    • It is the customer’s responsibility to ensure that the items they provide are suitable for customization (fabric, material, etc.). We are happy to offer recommendations but cannot guarantee compatibility with every product.

By providing items for customization, customers agree to these terms.